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Caveat Emptor on Trafford Publishing AKA AuthorHouse, Author Solutions etc.

  • 1.  Caveat Emptor on Trafford Publishing AKA AuthorHouse, Author Solutions etc.

    Posted 08-02-2010 18:22

    Dear Colleagues and fellow authors,

     

    BEWARE of Trafford Publishing and its new owner, Author Solutions.

     

    Please save yourself and colleagues from making a mistake.  With the high need to publish in Academia, particularly books for advancement to full Professor, Publish On Demand services may look attractive, but in many cases they are little more than a scam... Trafford Publishing personifies this situation.... rather than take my word for it as an angry customer who was significantly short-changed on a refund for non-delivered services, check out what others have experienced and reported as follows:

     

    ________________________________________________________________________

    Sunday, April 05, 2009

    Victoria Strauss -- Author Solutions Buys Trafford Publishing

    Consolidation continues in the self-publishing sector: the Wall Street Journal is reporting that Author Solutions (which already owns AuthorHouse, iUniverse, and Xlibris) has acquired Trafford Publishing. As with its January 2009 acquisition of Xlibris, terms of the deal were not disclosed.

    As with Xlibris and iUniverse prior to their acquisition, Trafford appears to suffer from relatively few consumer issues. Writer Beware has received no substantive complaints about Trafford over the past few years, and there's not much complaint to be found on the Internet either. Not so for AuthorHouse--something that, post-acquisition, seems also to have become true for iUniverse. Which prompts the question: whither Xlibris and Trafford?
    (a prophetic statement... read on)

    In
    blogging about the Xlibris acquistion, I wrote the following. It's even more true now:

    This new merger is not good news for authors in another sense: it reduces the field of choice. As choices decrease, so does the pressure to compete, and decreased competition does not benefit consumers. While Writer Beware doesn't generally recommend the use of POD self-publishing services, except in certain specific circumstances (see our
    Print on Demand Self-Publishing Services page for a discussion), we feel that writers who do choose to self-publish are best-served by having the widest possible range of options, in a robustly competitive environment.

    Share

    Posted by Victoria Strauss at 7:57 PM

    56 comments:

    Anonymous said...

    WARNING! WARNING! DO NOT USE TRAFFORD!

     

     

     

    From:  http://www.complaintsboard.com/bycompany/trafford

    Trafford Publishing Complaints

    Sort by DestinationSort by Date | Sort by Popularity

    Trafford Publishing - Indiana, Bloomington

    Posted: 2009-07-06 by 

     Annelies Ismail

    Company does not deliver service

    Complaint Rating:

    Trafford was acquired by Author Solutions on April 2009. I signed a contract with Trafford December 2008 and paid for it.
    Since March they have my "PRINT READY" book with all the files for the cover and webpage. I have not received the pysical proof until today (July 6) and...

    Trafford Publishing

    Posted: 2009-12-17 by 

     Lino Sikosana

    None fulfillment of obligations

    Complaint Rating:

    I simply can not get anyone to respond to my e-mails on a book I am publisihing with the company. The company says my book has already gone on sale, though they are obligated to provide me with a sizeable number of free books for my book launch - they have not and are not responding to e-mails....

     

    Trafford Publishing

    Posted: 2010-03-14 by 

     blasko

    yeah trafford sucks

    Complaint Rating:

    I just recently published a book everything went fine then I got to the marketing part my book is on Amazon and Barnes and noble but they promised me and I HAVE IT ON PAPER I SAVED EVERYTHING
    That my work will submit and reviewed by magazines and be advertised accordingly
    But...

    Trafford Publishing

    Posted: 2009-12-17 by 

     JCU

    Fraudulent Sales Techniques

    Complaint Rating:

    Trafford has great sales people and terrible ethics. Upon contracting with them for my book of 120 pages, I was quoted an author price of 6.53 and a retail price of 13.74. I have this in writing. My book came to 112 pages - 8 pages less than quoted - and they placed the author price at 10.49...

    Comments

     

    From the Indiana Better Business Bureau web site:

    Business Contact & Profile

    Back to Top

    Business Name:

    Author Solutions, Inc.

    authorHouse

    iUniverse, Inc.

    Trafford Publishing

    Wordclay

    Xlibris

    Business Address:

    1663 S Liberty Drive
    Bloomington, IN 47403
    See the location on a Mapquest Map
    See the location on a Google Map

    Original Business Start Date:

    10/20/2002

    Type of Entity:

    Corporation

    Incorporated:

    2007 in DE

    Principal:

    Kevin Weiss, CEO and President

    Phone Number:

    (812) 339-6000

    (888) 519-5121

    (888) 728-8467

    BBB Accreditation:

    This business is a BBB Accredited Business

    Date Accredited by BBB:

    5/14/2010

    Type of Business:

    VANITY PUBLISHERS

    PUBLISHERS-BOOK

    Website Address:

    http://www.authorsolutions.com

    http://www.authorhouse.com

    http://www.xlibris.com

    http://www.trafford.com

    http://www.wordclay.com

    http://www.iuniverse.com

     

    Business Management

    Back to Top

    Mr. Kevin Weiss , CEO and President
    Mr. Eugene Hopkins , Client Services Manager
    Mr. Bill Becher , Senior Vice President

    Customer Complaint History

    Back to Top

    This reflects national complaint activity.

    When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB processed a total of 185 complaint(s) about this business in the last 36 months, our standard reporting period.

    These complaints
    concerned:

    7

    regarding Advertising Issues

    7

    regarding Billing or Collection Issues

    27

    regarding Contract Disputes

    18

    regarding Customer Services Issues

    12

    regarding Delivery Issues

    2

    regarding Guarantee Or Warranty Issues

    16

    regarding Product Issues

    52

    regarding Refund Or Exchange Issues

    15

    regarding Selling Practices

    29

    regarding Service Issues

     

     

    From "Editors & Preditors" http://.com/.htm

    Author Solutions: Not recommended. A company that owns or operates vanity imprints AuthorHouse, DellArte, iUniverse, Trafford Publishing, West Bow, and Xlibris. Here's a company review and here's another.


    AuthorHouse (formerly 1st Books): Not recommended. A vanity publisher. A division of Author Solutions.

     

    Please share the above information with as many of your colleagues as possible. 

    _______________________________________________________________________

     

     

    Collegially yours,

     

     

    Richard A. Engdahl, PhD

    Associate Professor Emeritus, U. of North Carolina, Wilmington

    Contact at:

    75 Headland Farm Park

    RD4 Whangarei 0174

    New Zealand

     

    64 9 436 5520

     

    Never attribute to malice that which is adequately explained by stupidity! (except when both apply as in Trafford's case)